Application Analyst 2 / Microsoft Teams System Admin
Accomplishments
Successful launch of Microsoft Teams to over 2000 employees, and implement a governance platform.
Duties
Contracted & managed 3rd party vendor for governance platform.
Routine service and tech support.
Upcoming project to migrate SharePoint 2013 to SharePoint Online
Powerfront
Customer Success Implementation Specialist July 2019 - August 2020
Accomplishments
Successfully onboarded multiple high-fashion and high level clients.
Redesigned the onboarding and change management project processes.
Trained two new team members.
Duties
White-glove project management of high profile customers.
Multi-team project management, coordination and implementation of platform.
Onboarding clients to a SaaS chat platform.
Troubleshooting various issues, and providing communication back to clients.
Implementing change management projects to further improve customers’ platforms.
Semi-managed the team while the company was filling a management void.
SLOAN VALUE PARTNERS
WEB DEVELOPER / TECHNICAL PROJECT MANAGER / ANALYST Various periods starting in 2014 through August 2018
Accomplishments
Managed a team of 4 developers and tech support agents, using a variety of Spiceworks, and other PM/CRM systems.
Coordinated test and launch of critical data migration project for very large law enforcement agency client
Completed multiple on-site customer service and annual system reviews.
Successfully moved 7.1TB of forensics data maintaining chain of custody.
Triaged and managed support tickets in the Spiceworks ticketing system.
Hired and project managed a team of developers to develop a custom designed IMS for a growing company in a up-and-coming industry.
Served as the technical point of contact.
Designed and managed the development and migration to a custom-built project management solution built in AirTable.
Interfaced with dozens of separate clients, creating a happy portfolio of referring clients.
Duties
Develop websites based on the Wordpress and Woocommerce platforms.
Help create and manage the production process.
Manage multiple dedicated servers for web hosting.
Interface with clients and designers to get a clear picture of client needs.
Create a project management tool based in Airtable to track tasks, clients, projects and opportunities.
Troubleshoot troublesome code.
Create unique systems.
High level customer service, supporting clients and customers with technical and management projects.
High level technical project management utilizing Solve360 as a CRM and project management tool.
Management systems analysis and continuous process improvement.
Travel across the country to customer sites for support, system installations, and training.
Familiarization with client software and technical support and troubleshooting, including report building, minor scripting, and workflow optimization.
DIGITAL BRIDGE PARTNERS
JUNIOR CONSULTANT / ANALYST 10/2014 - 08/2015
Accomplishments
Developed a comprehensive partner heat map tool for a Fortune 500 company. This was a sales tool designed to assist salespeople in picking the proper partner for a given client.
Duties
Data collection and synthesis.
Project management, organization and coordination.
Confidential data aggregation and analysis for SaaS Companies.
Extensive Microsoft Excel data synthesis and transformation.
PowerPoint presentation creation to show processes and findings.
Participation in sales & scope, update, and findings presentations with high level clients.
Internal technical support and technology infrastructure management.
Benchmarking and Research.
FINISH LINE REAL ESTATE
REAL ESTATE AGENT / PRINCIPLE BROKER 04/2012 - 2019
Accomplishments
Helped design and project manage the development of a new website.
Became well known for being one of the go-to agents for complicated deals.
Duties
Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates.
Negotiate contracts with other agents and/or other homeowners to ensure the best outcome for contracted clients.
Manage multiple clients’ needs, wants, and requirements.
Perform comparable market analysis on properties.
Export MLS property data to perform advanced analysis.
Evaluate mortgage options to help clients obtain financing at the best prevailing rates and terms.
Advise clients on market conditions, prices, mortgages, legal requirements and related matters.
Coordinate property closings, overseeing signing of documents and disbursement of funds.
Prepare documents such as representation contracts, purchase agreements, closing statements, disclosures, and various other addenda.
Trained and assisted new agents.
HARRY & DAVID
CRM ADMINISTRATOR 08/2013 - 05/2014
Accomplishments
Lead developer on the rebuild of the sales process within salesforce, from prospecting and lead gen through order processing supporting 150 users $35mm of business. Coordinating an interdepartmental team comprised of management, technical, marketing and sales teams.
Developed a system in excel to send out thousands of emails to B2B clients from their salesperson’s email account.
Created a lead-rotating app inside Salesforce to replace an antiquated system built in Access.
Automated the weekly KPI report for senior management.
Duties
Manage and perform development on custom Salesforce/Apex CRM platform.
Critical thinking and problem solving.
Quasi-help-desk responsibilities.
Data sifting/mining/analysis using Excel, VBA, Business Objects.
Responsible for creating dashboards and reports for senior management.
Supported a staff of over 50 full-time employees, and 150 seasonal employees in an extremely seasonal industry.
Strive to automate every possible report and process.
Work with cross-functional teams on projects with varying degrees of priority and deadlines.
Educate employees on new technologies, and fixes/workarounds for limitations in current technology.
Create multiple VBA Applications, most revolving around mass emails.
Successfully guided multiple projects through the Research and Development process to create new products for the client in under 6 months.
Contributed to a LEAN conversion of production with relevant data and analysis.
Duties
Enterprise level customer service with a global client with very strict requirements.
Assist team with research and development on new products, and changes to existing products.
Manage multiple projects, with various levels of dynamically changing priorities.
Performed advanced data analysis using a combination of SQL Queries, Excel, basic programming/scripting, and Crystal Reports.
Provided last-minute reports and analyses driven from data acquired from a very large database, encompassing multiple customers in a global environment.
Worked with teams in various locations in the USA, Europe, and Japan to establish, design, evaluate, and execute projects for various clients.
Delivered results in a high pressure environment, requiring flexibility, creativeness, and the ability to handle various crises as they arise.
Education and Skills
Education
Southern Oregon University
Bachelors of Science - 03/2010
Major: Business Administration with a Focus in Management